Call Forwarding and Inbound Trunking

Call Forwarding and Inbound Trunking

Control your incoming call flow when you’re away or busy with a permanent call forward. Use time schedules to give you more flexibility, for example, have your calls forwarded straight to your mobile during the day with an after-hours forward to your after-hours voicemail box.

Call Forwarding

  1. Log into your Account.
  2. Select Switchboard.
  3. Select your Number (or all numbers).
  4. Select Inbound.
  5. Toggle Forwarding and Trunking.
  6. Set your Call Forwarding preferences including numbers and time schedules.
  7. Toggle Preserve CLI to enable if you want the original caller's caller ID to show or disable it for your own number to show.
  8. Click Save to update your settings.

Note: When forwarding a call to a mobile number you will be charged for an outbound call at the rates of your current plan.

Inbound Trunking

By default, inbound calls are delivered to a phone which has logged in against that same number. However, some customers prefer to have multiple inbound numbers terminate on a single logged-in device. This setting allows you to send inbound calls for this phone number to the registration or login of a different number on your account. By using this option you can create one or more inbound trunks for your incoming calls. If you enter a number here which is not on your account – then this setting will simply be ignored and removed. The number format should be the same as the registration ID. e.g. 61280111800.

  1. Log into your Account.
  2. Switchboard.
  3. Your Number or all.
  4. Inbound.
  5. Select Inbound trunk number.
  6. Log into each restricted line and use Inbound trunking to pointing each required line to your terminated trunk DID.

Geographical Forwarding

 When you enable the Geographical Forwarding feature, every time you receive calls from a specified area, the calls will be forwarded to a chosen phone number.
It is an extremely useful feature when for example, the company operates in New York and in California an you have one main phone number. In this case you can set incoming calls from NY to be forwarded to a specified number during you after hours schedule.

  1. Enable Geographical Forwarding.

  2. Select an Area.

  3. Select the number you wish to have those calls forwarded to.

  4. Select in which time schedule this forwarding will be activated.

After-hours Voicemail

Use the forward when unavailable to set up a separate after-hours voicemail message. This will require an additional number for the voicemail service.

  • Log into your account.
  • Select Switchboard.
  • Select your number (or all).
  • Select Inbound.
  • Toggle Forwarding or trunking.
  • Set the Forward to "When unavailable" to a number that has the after-hours voicemail setting on.
  • Define your unavailable hours under the time schedule setting (this can be located by selecting "Preferences" (under switchboard) and Toggle Time Schedules to nominate your desired time schedules).

I Want to Forward My Calls Only in special cases

You can choose to have a general call forwarding ruleset to be followed in all situations.

Or, if you select only in special cases different rulesets can be created for when you don't answer, when your phone is offline and when you are on a call.

Always: Choose when you want call forwarding to be always active.

When unavailable:Choose whether to send any calls received whilst offline or unavailable to your voicemail or to another phone number/ user or group.

When busy: Here you can choose how long the call will wait for you to be finished with the call you are currently making and whether to send the call to your voicemail or to another phone number/user or group.

When offline:Choose whether to send any calls received whilst offline or unavailable to your voicemail or to another phone number/ user or group.

Turn off for now: Turn off call diversion option.

NOTE: different rulesets are set in the following priority: 1. Always 2.  Busy/Unavailable 3. Offline

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