Call Check

Call Check

Call Check

Problems with your VoIP connection will often take the form of degraded audio quality, including choppy, spliced, and inaudible call segments. Some disruptions are so serious that calls will drop altogether. These issues can damage important calls with customers and clients.

Call check, ping test, and Trace are tools that can pinpoint what's wrong with your business phone connection when problems like this occur. These tools won't fix the problem, but they can give you insight into the location and scope of the issues you're experiencing.

Here's how each of these tools can be used for VoIP troubleshooting when you're experiencing connectivity issues.

When your call quality sounds choppy, or if calls are failing altogether, you can start troubleshooting by running a Call Check.

Call Check

  1. Log in to your SIPcity account
  2. Go to Tools
  3. Click Call Check
  4. Input the 11-digit number you would like to test (including country code)
  5. Click Call

If the call hits SIPcity's network, the details will be displayed as shown in the figure below. If the call has failed to connect to the network, no results will be displayed.

    • Related Articles

    • Call Pickup

      Call Pickup The call pickup service allows you to remotely pick up an incoming call to another phone in your group or on your account. Call Pickup Functions 88 – Group Pickup. This will pick up the latest incoming call to any of the phones in your ...
    • Call Return

      Call Return When you are on a call with a customer and the line drops, or you have finished the call and want to quickly call them back dialling *69 will redial the number that last called you. You also have the option of having the number read back ...
    • Call Transfers

      Call Transfers By using call transfer you can easily transfer your current caller to another person. Dial #0 for an attended transfer – this is where you can announce the caller and retrieve the call if it is unanswered. Dial ## for a blind transfer ...
    • Call Parking

      Call park is a feature that allows a person to put a call on hold to a ‘parking bay’ continuing the conversation from any other telephone within the company or specified groups within your company (eg sales, finance, etc). Our parking supports ...
    • Call Recording

      The Principles enumerated in the federal Telecommunications (Interception) Act 1979 and State and Territory listening devices laws may both apply to this activity, and shall be complied with in respect to the nature of the personal information ...