Problems with your VoIP connection will often take the form of degraded audio quality, including choppy, spliced, and inaudible call segments. Some disruptions are so serious that calls will drop altogether. These issues can damage important calls with customers and clients.
Call check, ping test, and Trace are tools that can pinpoint what's wrong with your business phone connection when problems like this occur. These tools won't fix the problem, but they can give you insight into the location and scope of the issues you're experiencing.
Here's how each of these tools can be used for VoIP troubleshooting when you're experiencing connectivity issues.
When your call quality sounds choppy, or if calls are failing altogether, you can start troubleshooting by running a Call Check.
- Log in to your SIPcity account
- Go to Tools
- Click Call Check
- Input the 11-digit number you would like to test (including country code)
- Click Call
If the call hits SIPcity's network, the details will be displayed as shown in the figure below. If the call has failed to connect to the network, no results will be displayed.