In this fourth Bootcamp we are looking at some of the
more advanced features and settings available to help you communicate better.
You can set up phone numbers to record both inbound and/or
outbound calls. Each number can be set up with Call Recording, and you may
decide to have call recording on some numbers and not others. A good example of
this is to set up your main phone number with call recording for inbound calls.
You may also want to set up recording for training new team members, quality
tracking or for important calls – the reasons you do this are entirely up to
you but the feature set up is always the same.
These are the options available for you to set within the Call Recording feature:
If you have Call Recording set to Disabled for a number, a call can still be recorded manually just by pressing a few short keys on your handset. This is useful when, for example, you might want to agree a verbal contract with a caller. You can press a key to start and stop the recording once you have announced to the caller that you will be making the recording.
NOTE: To enable manual recording you must toggle this feature on.
Your Call Recordings are located against the call billing record.
Call recording must be used in a way that complies with the law.
It’s pretty simple to set up one of your numbers to be used as a destination audio meeting room. This means you provide a number to your callers to dial into and everyone invited can be in the same room.
You now have a Conference number set up. All you need to do
now is invite people to your next conference call.
Set up a private audio Conference room so only selected numbers can ever dial in.
If you are using a Yealink or Polycom handset, Presence and BLF is out of the box functionality available to you. This feature gives you a visual queue of what people are available or not. Green means available, red means unavailable. You can set up your number to enable Presence and BLF; however, you will need to also understand the instructions for setting BLF provided by your handset vendor. Please see the Presence and Busy Lamp Field article for a detailed guide.
This is such a handy feature and once you have it set up it will be a great help directing your incoming calls. The setting for Time Schedules can be found under the menu item “Preferences”. You have the following time schedules available:
Time Schedules are used in conjunction with other features including:
Each of the above features provides you options to set the feature according to the time Schedule ensuring that you never miss a call.