Queue and Hold Music
Queue and Hold Music Long wait times mean abandoned calls, lowered customer satisfaction, and ultimately lost business. Setting up a call queue and hold music creates a personable approach to your customers' call. Upload your own MP3 files to replace ...
Call park is a feature that allows a person to put a call on hold to a ‘parking bay’ continuing the conversation from any other telephone within the company or specified groups within your company (eg sales, finance, etc). Our parking supports ...
The Principles enumerated in the federal Telecommunications (Interception) Act 1979 and State and Territory listening devices laws may both apply to this activity, and shall be complied with in respect to the nature of the personal information ...
Call Transfers By using call transfer you can easily transfer your current caller to another person. Dial #0 for an attended transfer – this is where you can announce the caller and retrieve the call if it is unanswered. Dial ## for a blind transfer ...
Presence and Busy Lamp Field (BLF)
Presence and Busy Lamp Field (BLF) How does BLF / Presence work? The presence and Busy Lamp Field (BLF) is light on an IP phone showing presence information of any other extensions connected to your account. BLF works through the SIP protocol by ...